Compensation: $25 per hour
Employment type: Part time (20 hours per week) some weekends and evenings
Non-profit organization: Humanidad Therapy and Education Services (Humanidad)
Language Skills: Bilingual English/Spanish
Reports to: Program Manager
CA Driver License: with an insurable driving record,
Exempt: No
Localization: Main office, remotely, clinics, work field, In Response Quarters

Humanidad is a Mental Health Therapy agency. Humanidad has a Marriage Family Therapist Training and Education Programs in Santa Rosa. We work with much of the Latinx community throughout Sonoma County. In 2016 we were awarded a California Department of Public Health Disparity Act Grant and are preparing to incorporate their requirements into our day-to-day business.

We work together in the style of mentorship and much of what we do is collaborative. If you are interested in being a part of a rich and creative learning environment, have a passion for cultural equity and proficiency, and are happy to work independently as well as a part of a team-we want to hear from you!

Provide culturally relevant therapy services to Humanidad’s clients. Support Humanidad’s mission and work to improve the emotional well-being of the community. A Multicultural Associate is an experienced, communicative, and compassionate professional who supports the physical, emotional, and mental well-being of our clients. In this role, you will work directly with clients to actively listen to problems and concerns and suggest healthy and productive ways of coping with those issues. This role requires someone who enjoys working closely with people—not just with clients, but also with other members of our team and occasionally outside agencies.

The in-Response Community Resources Navigator:
• Promote Connections
• Provide Resources 
• Reduce Stigma
• Support Healing Process
• Engage Community Leaders
• Take Action
• Educate

The in-Response Community Navigator provides support in the planning and operation of services to ensure smooth functioning and clear communication. Under direction of the Program Manager, advocates for and represents clients, their family members and the loved ones of mental health clients and supports and facilitates timely and informative interactions between family members and mental health service programs and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Peer/Family Advocate Support
• Provide system navigation for clients who have just experienced an acute mental health challenge. Assist in accessing various medical, detention and psychiatric care facilities as needed and directed. 

• Encourage client efforts at utilizing community support and peer-based support.

• Provide transportation in personal and agency vehicles as directed.

• Facilitate peer and family support groups as needed.

• Assist Program Manager in planning, implementing and monitoring services to meet the needs of the client and their family members.

• Provide input to the Program Manager and other members of the In-Response Team in the development of peer and family member policies.

• Represent peers and family members within the mental health system and provide individual support and accurate information to assist families or support persons interacting with the system, community support and services.

• Assure that services are delivered with cultural sensitivity and in the preferred language of the family receiving support services.

• Provide accurate and relevant information to the client and family members regarding legal processes in the mental health system.

• Represent client and family members’ issues to mental health managers, supervisors and staff to enhance awareness and sensitivity regarding family member concerns.

• Train, inform and assist client and family members in developing skills to enable them to care for and effectively advocate for the client and family members receiving services.

• Provide similar training to mental health staff to facilitate client and family involvement in services.

• Provide support and information to assist family members of persons and individuals with mental health challenges who are incarcerated in the county jail by way of coordination and communication with the Mental Health Jail Liaison.

• Collaborate with the Patient Rights Advocate to ensure clients and families are aware of current legislation that will impact the services provided to client and family members.

• Investigate concerns and/or grievances as a designated representative of In-Response clients and family members or identified support persons.

• Maintain written records of client / family members’ or identified support persons’ requests for assistance, including describing problems, actions taken, and results.

• Enter, track and manage client and family services data in our electronic health records; generate reports as needed.

• Communicate effectively with the client, family or identified support persons, treatment staff, supervisors, managers, administrators, support staff, Patient’s Rights Advocate (PRA) and other involved entities, about concerns or grievances pertinent to the request for services.

• Attend team meetings for In-Response and the Family Service Coordination Program.

Outreach/Engagement
• Represent client and family interests in various community committees and task forces.

• Perform community outreach and engage in public speaking to increase public awareness of the impact of mental illness on clients and families, and the importance of family involvement in the treatment of client members.

• Establish and maintain collaborative relationships with peer and family support groups and other community providers.

• Help organize and participate in community events to promote Buckelew Programs’ services, provide resources, and decrease stigma.

• Develop and maintain community resources in order to provide peers and families and consumers with appropriate and up-to-date resources and support. Recruit and assist in the supervision of volunteers and interns to enhance family service programs and support clerical tasks.

QUALIFICATIONS:
• Education and Experience: BA/BS degree in Social Science discipline; OR Peer Support Specialist Certification; OR Patient Navigation Certification; OR Certification in Community Health, Advocacy, Drug and Alcohol or similar discipline. A minimum of one-year experience working with adults with serious and persistent mental illness or children diagnosed with serious emotional disturbance as a Peer Support Specialist or Family Advocate, or significant involvement and work in the mental health family advocate movement. Strong understanding of mental health systems, community services and supports identified through experience.

• Professional: Computer and office skills in Microsoft Word, Excel, Google Docs, email, fax, cloud-based programs, and electronic health records (EHR) are needed, accompanied by excellent verbal and written communication skills.

• Must be fluent in English (written and verbal); Spanish language skills a plus. Must understand and be sensitive and responsive to serving culturally diverse populations. Ability to work autonomously with focused direction, advocate for team approach, utilize strong organizational skills, project appropriate confidence, listen well, problem solve in on-the-spot situations, remain calm and reassuring in unexpected situations while maintaining confidentiality. 

• Must have an interest in working with persons with mental and/or behavioral health disabilities. Able to identify areas needing improvement and to take initiative to suggest viable alternatives. Ability to work flexible hours required (generally normal business hours, with occasional flexibility needed for evening availability). 

• Must be able to work within all the rules, regulations, and policies that govern agency compliance. Applicants must have a valid California driver’s license with an insurable driving record, use of own vehicle (mileage will be reimbursed). Ability to meet contract requirements. A lived family or consumer experience with mental health and/or addiction desired.

• Physical requirements: Capable of the following intermittent activities: stretching, bending, kneeling, twisting, squatting, reaching above or below the shoulder, pushing, pulling, grasping, and lifting to 25 pounds. Job frequently requires sitting, handling objects with hands and the use of fine motor skills. Often operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Job occasionally requires standing, walking, reaching, talking, and hearing. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Vision requirements: Ability to see information in print and/or electronically.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work environment
Work office setting the voice level is moderate. Temporary remote work and in the office due to COVID-19.

Physical demands
The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds.

Humanidad Therapy & Education Services is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Download Full Job Description HERE

Compensation: TBD (Based on experience) from $25 per hour
Employment type: Full-time, Part-time, Temporary, Internship, Contract
Non-profit organization: Humanidad Therapy and Education Services (Humanidad)

Humanidad is a Mental Health Therapy agency. Humanidad has a Marriage Family Therapist Training and Education Programs in Santa Rosa. We work with much of the Latinx community throughout Sonoma County. In 2016 we were awarded a California Department of Public Health Disparity Act Grant and are preparing to incorporate their requirements into our day-to-day business.

We work together in the style of mentorship and much of what we do is collaborative. If you are interested in being a part of a rich and creative learning environment, have a passion for cultural equity and proficiency, and are happy to work independently as well as a part of a team-we want to hear from you!

Provide culturally relevant therapy services to Humanidad’s clients. Support Humanidad’s mission and work to improve the emotional well-being of the community. A Multicultural Associate is an experienced, communicative, and compassionate professional who supports the physical, emotional, and mental well-being of our clients. In this role, you will work directly with clients to actively listen to problems and concerns and suggest healthy and productive ways of coping with those issues. This role requires someone who enjoys working closely with people—not just with clients, but also with other members of our team and occasionally outside agencies.

Hours: Full time (32 hrs)

Reports to: Clinical Supervisor

Compensation: Based on experience

Language Skills: Bilingual English/Spanish

Exempt: No

Essential Functions or Responsibilities:

● Provide psychotherapy services for children, youth, adults and families. Providing 1:1 telehealth sessions at a school-based setting and main office locations. In- person sessions will be approved once the school setting allows for a return to the campus. Applicant ability to have a hybrid schedule is highly preferred.

● Provide structured group facilitation for children and adolescents at school based programs.

● Associates are expected to manage a caseload of a minimum of 15-25 client hours per week and attend mandatory clinical supervision and consultations. More clients may be seen at the discretion of your clinical supervisor and as self-care is at the heart of our agency philosophy and alignment to the clients we serve.

● Attend agency meetings; clinical training (s), seminars, retreats, that will improve and develop the clinical competencies, skills, and experience.

● Associates will be able to better track client’s communication style along with having the insight of their own to build and strengthen the therapeutic alliance.

● Work collaboratively with the Clinical Supervisor, meeting once per week and as needed to fulfill hours for BBS approval.

● Willingness to explore and understand cultural competencies for addressing therapeutic alliance and client treatment goals. Including a willingness to self-evaluate one’s own understanding both of the helping role and process of use of certain modalities and defined goals are consistent with the life experiences and cultural values of clients being served. Understanding how sociopolitical stressors and stigma impact vulnerable communities.

● Maintain client records as part of standard of care practice. Document and keep current and updated charts of each client session. And follow agency policy with completing assessments, diagnosis and development of treatment plans.

● Manage and document all legal/ethical mandates and for reporting of child, spousal, or elder abuse, and follow BBS reporting protocol on advisement of the clinical supervisor.

● Perform crisis intervention and counseling services as required using evidence-based methods and trauma informed, humanistic and family system approach.

● Maintain a flexible work schedule, may vary due to the current online learning school program, demand for services increasing across school day hours and working evenings and some weekends.

● Work collaboratively in a team environment while maintaining accepted professional standards of clinical practice.

● Establish cooperative effective and productive casework relationships with school staff, agency administration, youth, families, teachers, and outside professionals.

QUALIFICATIONS:

Key Behavioral Traits

● The consistent display of these behaviors is essential to continued employment:

● Professionalism: Treats others with respect. Accepts feedback without defensiveness. Understands needs of the organization might outweigh personal feelings and still provides diligent and careful work product.

● Good Judgment: Considers impact of personal and professional choices. Consistently makes decisions in keeping with organizational values, supervisor’s direction and common sense.

● Problem Solving: Ability to manage common problems without supervisor intervention while also discerning when to contact your clinical supervisor.

● Organizational Culture: A commitment to the agency’s mission at Humanidad. Familiarity or experience with issues that impact the lives of people seen at Humanidad and the ability to demonstrate sensitivity to issues of confidentiality and diversity.

● Prerequisite Qualifications

● The candidate must meet the following criteria in order to be considered for employment in this position:

● Experience working with children, adolescents and families preferred.

● Demonstrated oral, written and interpersonal communication skills, including ability to relate to diverse client and community population via telephone and in person.

● Masters Degree from accredited college or university in the field of marriage and family counseling, social work or psychology and/or all academic preparation required for licensing or internship as defined by state licensing requirements.

● Must be currently registered as a MFT, ASW, or working towards the fulfillment of associate hours under the supervision of appropriately licensed MFT or per the State of California’s requirements.

● Valid drivers license, current auto insurance, ability to transport self to job-related events and education locations

● Experience with Windows operating and other programs of Windows

● Respond to electronic communication in a timely manner

Supplemental Qualifications

● The candidate who possesses the following skill(s) is preferred over an otherwise equally qualified candidate:

● Bilingual English/Spanish

● Experience as group facilitator, and/or in crisis intervention and/or social work

COVID-19 Precaution(s):

· Personal protective equipment provided or required.

· Social distancing guidelines in place

· Sanitizing, disinfecting, or cleaning procedures in place

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work environment

Work office setting the voice level is moderate. Temporary remote work and in the office due to COVID-19.

Physical demands

The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds.

We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

The employee is expected to adhere to all company policies while employed.